Terms of Service
Simple, fair, and focused on mutual respect and legal compliance.
Simple, fair, and focused on mutual respect and legal compliance.
By accessing Clear Practise, you agree to these terms. We keep them simple, fair, and focused on mutual respect and legal compliance. Unlike typical hosting providers, we do not lock you in, charge for data exports, or claim ownership of your work.
These Terms are governed by the laws of England and Wales, as Clear Practise is a UK-registered entity.
However, because our infrastructure is physically located in Finland (EU), all data processing activities are subject to UK GDPR (incorporating EU GDPR standards) and Finnish data protection laws. In any conflict regarding privacy rights, we will apply the standard that offers the greater protection to the user.
By using this website, you confirm you are a mental health professional, health practitioner, journalist, or an individual seeking privacy-focused hosting solutions. You agree to use our services responsibly and ethically.
Clear Practise operates as a sovereign reseller for domain registration and hosting. To comply with international regulations (ICANN) and our upstream provider agreements:
All domain registrations require mandatory verification. Upon purchase, our upstream domain provider will send a verification email to the contact address provided. You must click the link in this email to activate your domain. Failure to verify within 15 days will result in domain suspension.
For the "Sovereign Standard" hosting package, additional identity verification is required to ensure the security of our shared infrastructure. We will contact you separately to verify your professional status (e.g., therapist registration, journalism credentials) before your server is provisioned.
You Own Your Domain: Clear Practise acts as an authorized reseller for domain registration. When you purchase a domain, it is registered directly in your name (or your organization's name) with the registry via our upstream provider. You are the sole legal owner and registrant.
Our Role: We facilitate the registration process and manage the DNS settings on your behalf. We do not hold your domain as a proxy, nor do we claim ownership. You retain full control and can transfer the domain to any other registrar at any time.
WHOIS Privacy: We include free WHOIS privacy protection to mask your personal contact details from the public directory. However, the registry retains your verified contact information for legal compliance.
Clear Practise is committed to full compliance with the UK Data Protection Act 2018 and GDPR. We are registered with the Information Commissioner's Office (ICO) as a data controller. We adhere to all GDPR standards in our operations.
Clear Practise provides a sovereign, privacy-first platform for therapists, counselors, coaches, journalists, and health practitioners. We offer:
We strive for 99.9% uptime but do not guarantee absolute availability. We are not liable for force majeure events (e.g., datacenter outages, natural disasters, upstream provider failures).
You agree NOT to:
Violating these rules will result in immediate termination of access.
Cryptocurrency Payments: All crypto payments are final. We do not process refunds for cryptocurrency transactions unless agreed upon in advance. You are responsible for ensuring your wallet addresses are correct.
Card Payments: Subject to processor terms (Stripe). Refunds processed within 5-10 business days.
Subscription Model: Monthly or annual billing. Subscriptions auto-renew at the end of each billing cycle unless cancelled.
Failed Payments: If payment fails, we will attempt to retry for 7 days. After 7 days of non-payment, your hosting will be suspended. Domains remain active but inaccessible until payment is resolved.
Cancellation: To cancel your subscription, email enquiries@clearpractise.com. We will process your cancellation within 5 business days. Your hosting will remain active until the end of your current billing period. Domains registered in your name remain yours — we will assist with the transfer process upon request.
No VAT: Clear Practise is not VAT registered. All prices shown exclude VAT.
You Own Your Content: All content you create, upload, or publish on your website (text, images, videos, client data) remains your exclusive property. Clear Practise claims no ownership rights.
You Own Your Design: Bespoke website designs created for you are yours. Unlike other providers, we do not charge "buyout fees" or restrict you from migrating your site elsewhere.
Free Data Export: Upon cancellation or request, we will provide you with a complete export of your website files and database at no cost. This typically includes HTML, CSS, JavaScript, images, and database dumps. We do not charge administrative fees for data portability.
Platform Code: The underlying Clear Practise platform code, infrastructure scripts, and proprietary tools remain our intellectual property. You may not copy, redistribute, or reverse-engineer these components.
Our Backup Policy: We perform automated daily backups of your database and website files. Backups are retained for 7 days and stored encrypted on our sovereign infrastructure.
Your Responsibility: While we maintain backups, you are responsible for maintaining independent copies of critical content. We are not liable for data loss resulting from events beyond our reasonable control (e.g., hardware failure, ransomware, accidental deletion by you).
Backup Restoration: We will assist with backup restoration at no cost for accidental deletions. However, restoration from backups older than 7 days may incur a fee (£50 setup).
Optional add-on services (Email Marketing, Shop, Appointment Booking) are subject to the following:
Clear Practise operates on a "best effort" basis. While we employ military-grade security (WireGuard, nftables, AIDE), no system is impenetrable.
To the fullest extent permitted by law, we are not liable for:
Nothing in these terms excludes liability for: death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law.
You agree to indemnify and hold harmless Clear Practise against claims arising from:
Professional Responsibility: You are solely responsible for ensuring your website content complies with your professional body's code of conduct (e.g., BACP, UKCP, GMC) and advertising standards (ASA).
Immediate Suspension: We reserve the right to suspend your service immediately without notice for:
Termination with Notice: For non-payment (after 7 days) or other breaches, we will provide 7 days' written notice before termination.
Effect of Termination: Upon termination, your hosting will cease. We will retain your data for 30 days to allow for export, after which it will be permanently deleted. Domains remain yours and can be transferred.
All content on this site (text, code, design) is owned by Clear Practise. You may not copy, modify, or redistribute our content without permission. However, we encourage sharing our philosophy of sovereignty.
Client Work: As stated in Section 6, all bespoke work created for you belongs to you. We do not claim ownership of your website design or content.
We may update these terms occasionally. Significant changes will be notified via email or a banner on the site. Continued use constitutes acceptance of the new terms.
Our Privacy Policy is incorporated into these Terms. It explains how we handle your personal data in compliance with GDPR.
Questions about these terms? Reach out to us at enquiries@clearpractise.com.